Frequently asked questions

Do you work with interstate and overseas clients?

Absolutely! Although it is nice to meet face-to-face and have a coffee together we can easily get your case sorted over the phone, emails and/or Zoom (preferably for the first meeting). I’ll also adapt to any time difference between us.

What will it cost me?

If you appoint me as your migration agent, there will be two types of fees and charges you’ll need to cover: 

  • My professional fees, and 
  • Other charges set up by the Department of Home Affairs, state governments, police, medical providers, translators, skills assessing authorities etc.

 For my fees see Services

 For other charges keep reading.

What other expenses might be there?

The other expenses (disbursements) will depend on the visa you apply for and the documents you need. To give you an idea of some of the things you might need: 

  • Visa Application Charge (the monies you pay to the Department of Home Affairs for your visa)
  • Police certificates (Australian and/or overseas)
  • Medical examinations (Bupa Medical Visa Services or approved panel physician in your home country)
  • Translations (I can recommend a NAATI translator to you)
  • Birth certificates (from your home country)
  • Photographs (usually done at the Australian Post or in your home country)
  • English level tests, e.g. IELTS, PTE, etc. (I can recommend a test preparation course if you need it)
  • Health insurance (I can organise that for you)
  • Training Plan (you can outsource it to the experts in this area)

 I stress as well that the charges set by the Department and other authorities change frequently (in 99.9% of the time they increase). I’ll give you a written notice of any material change to the estimated costs as soon as I become aware of it.

What is the Client Agreement?

As a Registered Migration Agent, I must enter into an Agreement for Services and Fees (Client Agreement) with you once you have confirmed your instructions in writing. This agreement will underpin my relationship with you and serves to protect both of us. The agreement sets out the services I’ll perform along with the associated fees and disbursements you’ll pay. 

Do I pay in advance and where is that money held?

Yes, you must pay for my services in advance. The money goes into a ‘Clients’ Account’. It remains there until I’ve done the work we’d agreed to. Also, until then this money belongs to you. After completing my services and before transferring the money into my account I’ll provide you with an invoice. 

 For other charges, you will need to pay some of them yourself. Some of them I can pay for you. In this case, you also must transfer them to me in advance.

How do you communicate with your clients?

Phone, Zoom/Skype, e-mail, text, WhatsApp.

How do you collect my information?

I will provide you with a General Enquiry Form where you will answer several questions. Also, you will upload any relevant documents into a secured online portal. Any additional information will be collected in our communications.

How do I know my data is safe?

I don’t collect data I don’t need. For data required to be collected and stored, I use a case management tool, Migration Manager. It has been awarded ISO27001 certification, which is the internationally recognized standard for information security management. I use their client portal to communicate with you and share sensitive documents, data and correspondence. The information is transferred over an encrypted and secure channel.

What are your qualifications and experience?

For most of my adult life, I’ve spent doing science. First, I did a Master of Biotechnology (in Poland) and then a PhD at the University of Queensland in Brisbane (Australia). I’ve also taken on many different roles as a data analyst, research technician, research assistant, bioinformatician and research manager. These experiences have taken me all around (the half of) the globe and let me discover and enjoy places such as Vienna, Granada, Valencia, Melbourne, Cambridge, Brisbane and, of course, my hometown, Krakow. 

Around the year 2019, I gave a huge twist to my life and ventured into the world of Australian Migration Law. To begin with, I completed the Graduate Diploma in Australian Migration Law and Practice (at Australian Catholic University). That allowed me to register as a migration agent and open my own migration practice, MB Migration. 

What is your migration philosophy?

I believe that everyone has a chance to migrate to Australia. However, the system created by the Immigration Department is not very straightforward. That said, they make the rules here and they decide who enters the country and who stays here. If you’re willing to follow their rules your chances to stay in Australia increase.

 And with the help and guidance from someone who knows the system well, like me, your chances of successful migration increase even more. 

How are you different from other migration agents?

I’ve put a lot of thought and effort into setting up my practice that it is as transparent and simple as possible. I believe that migration law is already complex enough. I don’t use legalese (ok, just this time 🙂

I strive for my clients to have clear options of working with me and keep my fees very competitive.

Why are you a migration agent?

Although I’m an Australian citizen now, I came to this country as a migrant. During the time that I’ve lived here, I’ve seen many struggles by people like me. I’ve seen people coming and leaving. Oftentimes, they were leaving because of a lack of knowledge of their options or because of wrong advice from people who have no idea about how the migration law works in Australia. 

I’ve spent many years in Australia (since 2013). Every day I see opportunities that people have as well as mistakes they make on their migration journey. This is why I want to help and share my experience, knowledge and ideas with my clients.

What is the Department of Home Affairs?

The Department of Home Affairs is the Australian Government interior ministry with a broad portfolio of responsibilities including immigration. Think of it as the Department of Immigration. 

It had many different names in the past: Department of Immigration and Border Protection (DIBP), Department of Immigration and Citizenship (DIAC), Department of Immigration and Multicultural Affairs (DIMA) and the list goes on.

Who is my regulatory body?

The Office of the Migration Agents Registration Authority (OMARA) is part of the Department of Home Affairs and is the regulatory body for registered migration agents in Australia.

How do I make a complaint?

To me directly. To my regulatory body, OMARA, by completing the complaint form on their website. 

Making a complaint about me will not affect your current visa application, or change the outcome of a previous visa refusal or cancellation decision.